FAQs

Frequently Asked Questions (FAQs)

General Questions

Yes, Globe Pest Solutions only supplies products to licensed professional pest control technicians and organisations with personnel that are licensed to apply pesticides. Due to the nature of our products, we do not supply registered chemicals and products direct to homeowners or consumers.

If you are registered Pest Control Operator there are several ways to purchase from us:

1. Online: To purchase online, please ensure you have a registered account with Globe.
2. In Store: To shop in-store, please visit one of our branches and speak to our friendly team members for quality service and expert advice. To find your local Globe branch, visit our Store Locator here.
3. Phone or Email: Simply contact your local Globe branch via phone or email to place an order. To find your local Globe branch, visit our Store Locator here.

You will have the option to pick up your order from one of our stores, or have your goods delivered.

Globe Pest Solutions has a number of branches across Australia. Please view our store locator to find your nearest Globe Pest Solutions branch.

Ordering Online

Yes, you can purchase products online provided you have a Globe Pest Solutions account. If you have an account with Globe Pest Solutions, please sign into your account via the top right corner of the website. Once logged into your account you will be able to purchase products online.

Unfortunately, we do not offer guest checkout since we do not supply registered chemicals and products directly to homeowners or consumers. If you are a licensed pest technician or are from an organisation that is licensed to apply pesticides, we recommend setting up a trading account with us to purchase.

Ordering online with Globe is as easy as 1, 2, 3!

To place an online order, please ensure you have a registered Globe Pest Solutions account. If you do not currently have an account with Globe, you will be able to sign up for one online.

1. Once you have signed into your account, simply browse, view pricing, and add items to your shopping cart.
2. When you are ready to check out, please proceed to the checkout to confirm your delivery or pick-up details, and payment options to place the order.
3. When your order has been confirmed, you will receive you’re a confirmation email and progress updates about your order.

The prices listed on our website exclude GST since we sell exclusively to other business operations. When you proceed to the checkout, the GST calculation will be shown above the order total.

Here’s a list of all our different types of stock availability for products listed on our site and what they mean.

• In stock: We have high levels of stock for this item in our stores and warehouses
• Limited stock: There is low stock of this item across our stores and warehouses
• Awaiting stock: The item is not available for immediate delivery or pick up, but new stock is on the way from our supplier.
• Out of Stock: There is no stock of this item in our stores or warehouses. This may be due to the product being temporarily unavailable as our supplier is out of stock, or we have stopped selling the product. Our team can help recommend a similar or updated alternative to product in these situations.

If your order has not been processed, you will be able to cancel the order from your order history.

If you would like to make a change to an order you have already placed, please contact us as soon as possible. Please note that if your order has already been dispatched, we cannot change the contents of the order.

For your convenience, we offer multiple payment options.

• Credit and Debit Cards: Globe accepts payment from most major credit and debit cards. Please note that our credit card payments are processed using a secure and trusted provider called Stripe, and Globe does not store your card details. The list of cards we accept are listed below. We do not accept payment from Diners Club and Discovery cards.
  • EFTPOS
  • Visa
  • Mastercard
  • American Express
  • China UnionPay
  • JCB payments
• Digital Wallets: Globe accepts payment from Apple Pay, Google Pay and Link.
• Credit Account: Customers with an approved and active credit account may select this option at checkout. If your account has been blocked as a result of overdue payments, or if you have exceeded your approved credit limit, you will not be able to place your order.

For customers who do not want to pay online, our offline payment options include BPAY, Electronic Transfer, Cheque or via Phone. You will find the details of these payment options on your invoice. Please note that your order will not be processed unless payment has been made in full.

Stripe is a secure and trusted payment processor that works with businesses to help accept payments through their websites, apps, and in-store. This is why if you purchase something from the Globe website, you may see Stripe listed on your statement, instead of Globe. As part of this process, Globe does not store your credit card details.

Click & Collect

Yes, we offer free Click & Collect at our Globe branches across Australia. Simply select “Pick Up” as your delivery option when ordering online, and select your local Globe branch as your preferred pick-up location. We will notify you via email or phone when your items are ready for pickup.

If your items are in stock, orders that are placed within business hours will usually be ready for pick up within 3 hours. However, this may vary depending on a variety of factors including local trading hours, stock availability, seasonality, and warehouse capacity. We will contact you when your order is ready for collection.

To pick up your order, please bring your order summary email (digital or printed copy), identification and a suitable vehicle to transport the goods from the warehouse during our trading hours. Our friendly staff will help you with your order.

Click and Collect orders will be held for 30 days after the order has been confirmed unless we have been notified in advance. Please contact your local Globe branch if you require your items to be held for longer than 30 days. After the 30 days we will cancel the order and we will contact you to organise a refund of the order.

Our order confirmation will usually be sent within 30 minutes of placing the order. If you have not received your order confirmation or tracking information, please check all email folders including your spam inbox. If you still haven’t received any email, please contact the Customer Service team for assistance.

If an item in your order is still awaiting stock and the rest of your order is available now, our team will contact you to discuss options such as separating the order across two deliveries or pick-ups to allow you to receive your items as soon as possible. When the remaining stock becomes available, we will send it to you immediately or notify you for pick up.

No, Click & Collect is free of charge.

My Account

The best way to retrieve your password is to go to the login page and click the “Forgot My Password” link. This will prompt you to enter the email address linked to your Globe account. If there is a Globe account associated with that email address, you will receive an email with a link to reset your password. After resetting your password, you can log into your account with the new password.

There are two types of accounts we offer our trade customers:

• Cash Account: A cash account allows you to purchase products from Globe by paying cash or with a credit or debit card at the point of purchase for each order. This means payment must be made in full before your items can be picked up or delivered. If you sign up for a cash account, you will be able to begin trading immediately with your new account.
• Credit Account: A credit account from Globe includes the features of a cash account in addition to credit trading terms. A credit account provides you with the option to purchase products up to an approved credit limit and pay for the order at a later date. Our standard credit account terms are “net 30” which means that payment for the order is due 30 days after the order has been billed. A credit account from Globe is only granted after the applicant has passed all required credit and reference checks. Globe reserves the right to decline a credit account application if the necessary conditions are not met. It may take between 3-5 business days for us to review the application and conduct the checks.

You can sign up for a Globe Pest Solutions account online! Please complete the online account application to sign up for a cash account or credit account. A cash account will allow you to begin trading immediately with Globe. For a credit account, we will endeavour to perform the required credit checks and get back to you about your application within 3-5 business days.

If you wish to submit your application offline, please fill out the below application form and submit your completed form with supporting documents to: [email protected]

• Download Credit Account Application Form PDF
• Download Non-Credit Trading Account Application Form PDF
• Download our Terms and Conditions of Trade PDF
• Download our Personal Guarantee PDF

Yes. You can pay off any outstanding invoices online through:

• Quick Pay: Simply enter your account number and invoice number to pay off an individual invoice without signing in!
• My Account: Sign into your account to view, download or pay off any invoices from the ‘Invoices’ section of your Globe account.

Yes. Once you have an account with account with Globe Pest Solutions you will be able to see your account history which includes credit limit, order history, paid and pending invoices and much more. To view this please log into your account and click on the “My Account” section.

Yes, you will be able to update your business details including business name, delivery addresses, billing addresses and contact details in the “My Account” section of our website.

If you would like your credit limit increased for your Globe account, please contact us. We will need to assess your application for an additional credit limit increase, and we will contact you with an outcome. We may request further information and perform additional credit checks as part of this process.

Yes. If you wish to change your cash account to a credit account, please complete a Credit Account Application form to provide us with the information required for us to conduct the relevant credit checks. Globe reserves the right to decline a credit account application if the required conditions are not met.

We’re sorry to see you leave Globe. If you would like to close your account with us, please contact us and they will happily help with your request. If you have any outstanding invoices or debt remaining on your account, you must pay them off before closing your account.

Delivery

The time it takes to receive your order will depend on factors including stock availability, the number and type of items purchased in your order, the dispatch warehouse and the delivery location. Based on these factors, it may take between 1 day to 2 weeks to receive your order.

Globe will deliver to most metro and regional postcodes across Australia. We do not deliver to PO boxes.

Please view the table below for a list of postcodes and their classifications. Delivery charges may vary depending on the postcode.

Delivery fees are calculated based on a range of factors including size, weight, and delivery location. Large, bulky, or heavy items and orders that need to travel over larger distances, or to regional areas will incur higher freight charges.

Globe offers free shipping for orders over a certain value. Please log in to your account to view the delivery conditions for your local area.

When you order online with Globe, you will receive an email notification when your order has been dispatched with any relevant order tracking details. For some areas, we will deliver your order using our own delivery vehicles, which will not have tracking details available.

Depending on a range of unforeseen factors, our carriers may experience a few days’ delay in transit which may affect the delivery journey and timeframe of your order. If you are unsure, keep an eye out for your tracking details or contact the carrier for an update on your delivery.

If you have any questions, you can also contact our Customer Service team.

No, we do not offer delivery to PO Boxes or Parcel Lockers due to the large and bulky nature of our products. If the delivery address you have selected is a PO Box or Parcel Locker, a member of our Customer Service team will contact you to organise alternate arrangements.

At this stage, we do not ship or sell small-volume orders outside of Australia.

If your order has been lost or damaged in transit, please contact the delivery provider listed in your delivery tracking email as soon as possible. Photographic evidence of the damage may be requested by the delivery provider to assess the damage before the claim can be processed.

At Globe, we occasionally split deliveries due to stock availability, stock location across warehouses, order size, or courier constraints. This is to ensure that you can receive your items as soon as possible. Rest assured the remaining items that you have ordered are either in transit or being processed. If you have any questions, please contact our customer service team.

Return & Refund Policy

In the event you would like to request a return, exchange, or refund, please contact our customer service team with your proof of purchase. They will be able to assist you based on the details below:

• Claims will only be accepted if they are submitted within 7 days of the order being delivered.
• All items must be returned in the original packaging and resaleable condition.
• Any cost associated with returning the item to Globe Pest Solutions will be incurred by you.
• Goods will not be accepted for return unless prior arrangements have been made with Globe Pest Solutions. Please contact us before returning any items.

For any returns resulting from an incorrect purchase or change of mind, the cost of returning the item to Globe Pest Solutions will also be incurred by you.

In accordance with Australian Consumer Law, you are entitled to a replacement or refund if a product has been proven defective when adhering to label instructions and guidelines. Please contact our team and we will happily assist you.

Product Information

To find out more information about a product that is listed on our website please submit a request on the contacts us page. Our team will best help you with your enquiry.

The SDS, labels and tech sheets for our products are listed on the detailed page for each product and on our SDS & Labels directory. We do our best to ensure this information is correct and up to date. However, in the event you find an SDS you require is out of date, please contact us through our online enquiry form for assistance.

Product Technical Issues

Please contact any Globe Pest Solutions branch or our Customer Service team details about the technical product issue you are experiencing. Our friendly team of experts will help investigate and resolve the issue as soon as possible.

Online Technical Issues

Please contact us through our online enquiry form with more information about the error so our team can investigate and resolve the issue as soon as possible.

We apologise for any inconvenience this may have caused. Please contact us through our online enquiry form with more information about the error so our team can investigate and resolve the issue as soon as possible.