Returns and Refunds Policy

At Globe Pest Solutions, we supply professional products that are backed by our experience and expertise. In the event you would like to request a return, exchange, or refund, please contact our Sales and Customer Service team with your proof of purchase. They will be able to assist you based on the details below:

  • Claims will only be accepted if they are submitted within 7 days of the order being delivered. 
  • All items must be returned in the original packaging and resaleable condition.
  • Any cost associated with returning the item to Globe Pest Solutions will be incurred by you.
  • Goods will not be accepted for return unless prior arrangements have been made with Globe Pest Solutions. Please contact us before returning any items.


Goods Damaged on Delivery

If your order has been lost or damaged in transit, the claim must be made to the delivery carrier responsible. If your items have been damaged in transit, please contact the delivery provider listed in your delivery tracking email as soon as possible. Photographic evidence of the damage may be requested by the delivery provider to assess the damage before the claim can be processed.


Faulty Product Returns

We aim to provide you with products of the highest standard and quality. If you have received a product with a defect, please contact our Sales and Customer Service team as soon as possible so we can guide you through the returns process and help resolve the problem as swiftly as possible. In order to assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment. You may be asked to provide further information to support your claim to assist us with our assessment of the goods.

If the product is confirmed to have a defect, we will replace or repair the product (if repair is reasonably possible) or refund the price of the product to your original payment method, as appropriate. If the product is confirmed to have a major defect, you are entitled to elect whether you want us to replace or repair (if repair is reasonably possible) the product or refund the price of the product to your original payment method. If the product is found not to have a defect or you otherwise do not have a remedy for a failure to comply with the consumer guarantees under the Australian Consumer Law, we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense.

It does not constitute as a defect if in our reasonable opinion a product has become of unacceptable quality following the sale to you due to misuse, failure to use in accordance with manufacturers’ instructions or label or failure to take reasonable care.


Incorrect Purchases and Change of Mind Returns

In addition to your rights in relation to faulty products, and subject to the restrictions set out above, you can return any product:

  1. As long as the return is initiated in your Account and the return is placed in the post within 7 days of receipt of goods (or longer promotional return period, if applicable);
  2. Unopened and unused and in a saleable condition;
  3. In the original packaging, which must be in the original condition, including sealed bottles/boxes/bags; and
  4. It has not been specifically excluded from the change of mind returns policy. The exclusion will be noted on the relevant product page on our Website and/or at checkout.

For any returns resulting from an incorrect purchase or change of mind, a 10% re-handling charge will be deducted from any credit or refund for the goods. The cost of returning the item to Globe Pest Solutions will also be incurred by you.

We offer a flexible change of mind returns policy to streamline your shopping experience. We monitor return rate frequency and value for fraud, abuse and general security purposes. In the event of elevated return frequency and values, we are entitled to close or block access to your Account or deny you from making future orders.


Processing your Refund

To ensure your returns are assessed and processed swiftly, please contact our Sales and Customer Service team. Upon receiving and inspection of your return, we will contact you about next steps. Once we have determined that the return is in compliance with our policy, we will either:

  • Refund the price of the product returned to your original payment method;
  • Provide you with a store credit worth 100% of the price of the product returned; if you have used store credit to pay for the full price, we will only reinstate the original amount of store credit. If you have used store credit to pay for part of the price, we will reinstate the original amount of store credit you have used and offer you the store credit that is worth 100% of the non-store credit payments you have made for the product returned); or
  • Exchange the product for a variant, subject to availability.

We will not refund any Delivery Fees that you have paid at purchase to have the product shipped to you, or the cost of any packaging you provide to send the items back to us. If the return, in our reasonable opinion, is not in compliance with our policy, we will contact you to ship the product back to you and you will be liable for the shipping costs both to and from us.


What are my rights under Australian Consumer Law?

In accordance with Australian Consumer Law, you are entitled to a replacement or refund if a product has been proven defective when adhering to label instructions and guidelines.

Nothing in this clause is intended to exclude any of your statutory rights as a consumer under the Australian Consumer Law.


Last Updated February 2024

© Globe Pest Solutions 2023, a division of Australian Agribusiness